Return & Refund Policy

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At Global EnafTech, customer satisfaction is important to us. We aim to ensure that all products are delivered accurately, securely, and in good condition. However, if an issue arises, returns and refunds may be available under the terms outlined below.

This policy applies to purchases made through https://global.enaftech.com.

Eligibility for Returns

A return request may be approved if all of the following conditions are met:

  • The product received is defective, damaged, or incorrect

  • The product does not match the original order details

  • The item is unused and remains in original condition

  • The return request is submitted within 7 days of delivery

  • Original packaging, manuals, tags, and accessories are included

Proof of purchase may be required.

Non-Returnable Items

Returns and refunds will not be accepted in the following cases:

  • Change of mind after purchase

  • Items that are used, damaged, altered, or missing components

  • Hygiene-sensitive products (e.g., earphones, headphones) once opened

  • Customized, personalized, or made-to-order items

  • Digital products, downloads, or software licenses

Refund Policy

Once a returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds are processed within 7–14 business days

  • Refunds are issued using the original payment method whenever possible

  • Shipping fees, handling charges, and customs duties (if applicable) are non-refundable

Refund processing times may vary depending on payment provider or financial institution.

Return Request Process

To initiate a return request, please contact our support team with the following details:

  • Order number

  • Product name

  • Reason for return

  • Clear photos or videos (if applicable)

Email: support@enaftech.com

Our support team will review your request and provide further instructions if the return is approved.

International & Dropshipping Orders

Global EnafTech operates using a global dropshipping and fulfillment model.

As a result:

  • Delivery timelines may vary due to international shipping, customs clearance, and supplier processing

  • Some items may not be eligible for physical return

  • In certain cases, partial or full refunds may be issued without requiring the product to be returned, based on supplier evaluation

Each case is reviewed individually to ensure fairness and compliance with supplier policies.

Late or Missing Refunds

If you have not received your refund within the stated timeframe:

  1. Check with your bank or payment provider

  2. Allow additional processing time

  3. Contact our support team for further assistance

Policy Updates

Global EnafTech reserves the right to update or modify this Return & Refund Policy at any time.

Any changes will be posted on this page and will take effect immediately upon publication.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Email: support@enaftech.com
Contact Page: https://global.enaftech.com/contact